Explore our frequently asked questions
Self Storage or DIY storage is defined as the direct storage by individuals and companies of goods in their own exclusively occupied, self-contained, secured rooms/spaces, which form the major or primary use within a larger building or complex.
We are open 7 days per week and our reception opening hours are: Monday - Friday 08.30-17.30, Saturday 09.00-16.00 and Sunday 10.00-14.00.
Yes. If we have an available unit for you and subject to filling out the paperwork, you can move your possessions in straightaway.
Two forms of ID to include either your passport, driving license or any other photographic proof.
NO, We are full members of the UK Self Storage Association and abide by very stringent trading procedures.
Your first payment must be either by debit or credit card. Subsequent payments can either be taken by standing order or by automatic monthly withdrawals from your card.
We cannot store explosives, firearms, chemicals or compressed gasses. For a full list please contact your nearest branch.
Black hole storage takes security very seriously. You can rest assured that your stored goods are extremely well protected with 24 hour CCTV surveillance, well lit corridors, smoke detectors and regular staff patrols. You are the only person that holds the key to your personal padlock. In addition each branch is connected to the Police and Fire service by BT Redcare.Find out more
You can access your unit during work hours, or by prior arrangement.
Yes we sell a wide range of boxes and other packaging materials in every branch.Find out more
Black hole storage removes the hassle of insurance as we can arrange to have goods insured directly at a rate of £4 per £1000 of cover per 28 days.
The minimum rental period is 7 days
We require two weeks notice prior to your departure.
If you cannot find the answer feel free to get in touch with our trained, friendly team.Ask a Question